Wondershare Filmora is refusing to Refund , I accidentally purchased a Filmora product 30 minutes ago and immediately wrote to Filmora for cancellation and a refund. The reason is that the purchase was a mistake, i thought i'd be offered a 7 day trial first to test the product, but i got charged immediately. When I wrote to them, they said they wouldn't refund me because of their refund policy. But what kind of a policy is that? I haven't even used the product or plan to use it. It was a mistake. What can I do? , Wondershare Filmora , Wondershare Filmora is good , Wondershare Filmora Vs Premier Pro , Filmora Vs Premere pro

 

Hello, everyone. I have a blunder issue with Filmora Wondershare software for PC, and there are multiple questions. There are many questions about this on the internet, but they are not found anywhere. Now, here is the complete solution to the problem. If these given steps do not work, then there is no other option available to refund your money.  Problem that, you have using Filmora app free version where you have issue of watermark or not 4K export available in Free version. Now you think take a trial version and use for 7 days for free but when you have enabled autopay then immediate money deducted from your account. How can Filmora deducted money from your account even given 7 days free trial. Even not getting any customer support or not getting any Mail Id of the Wonder share company. Now how can we refund money.

 

The Question is .. I accidentally purchased a Filmora product 30 minutes ago and immediately wrote to Filmora for cancellation and a refund. The reason is that the purchase was a mistake, i thought I'd be offered a 7-day trial first to test the product, but i got charged immediately. When I wrote to them, they said they wouldn't refund me because of their refund policy. But what kind of a policy is that? I haven't even used the product or plan to use it. It was a mistake. What can I do?

 

wondershare Filmora 

Well, now the answer is .. 

Companies are very smart, they have shown and highlighted whatever you have attracted, and the important information that may be important or chargeable, try to explain in short, or it is written in such a place that even your gaze would not go there. The same scenario is there, please see the image below. The highlighted point is " Get Started for Free." 

Filmora deducted money 

Now, come to the Subscription scenario. Obviously, Filmora Wondershare is given on its website & the application that 7-day free trial. As attached image below. There is a highlighted 7-day free trial, after 7 days, money will start deducting as per the chosen plan.

Then why is money deducted by Filmora? I think you have completely tried to get the answer to this question from Wondershare Filmora, and I am sure you have gotten this type of answer from Filmora  Apologize for the inconvenience. Please note that Filmora itself does not have a 7-day free trial, and you will be charged immediately upon purchase. The 7-day free trial only applies to Filmora Creative Assets. It's likely that the subscription wasn't cancelled successfully, resulting in the charge. For cancellation instructions, please refer to this FAQ:  And this is the last answer from Filmora Wondershare. There is no other option to mail ID to connect with any customer care of the company. And you have stopped here.

First of all, know why Money is deducted? As I told you, the companies are very smart. They highlight whatever attracts you, and other details are shown in very short form or mention another place where your gaze does not go. Please see the images below of what is hidden from you or what information is hidden by the company. In terms of conditions, they have mentioned that the Filmora software is free, but the AI Assets are chargeable, and this information is hidden in the small i button. So, money is deducted. Now the next question is how to refund your money because no helpline number is given, nor any email nor any support is provided on his website.

 

Now, what is the next step? 

Step #1

First of all, mail to his customer support mail ID during working hours, like from 8 AM to 5 PM, and what you have to mail is given below. You have sent this mail with the same mail ID as given below and remember one thing that mail only with a registered mail ID with Filmora software.

The Mail ID is 1.     customer_service@wondershare.com (Put in TO ) 2.     wondershare notice@mail-service.wondershare.com (Put in CC) What you have to mail given Below

Dear Wondershare Filmora Support Team, I recently opted for the free trial version of your Wondershare Filmora software as advertised on your website. However, upon enabling autopay, an amount of ₹5,000(enter your amount whatever deducted ) was immediately deducted from my account without prior notification. Since I was under the impression that I was using a free trial version, I am unable to understand why this charge has been applied. I kindly request clarification on this matter and an immediate refund of the deducted amount. I thought that I will use free version of your software and if my experience will good then I will plan to purchase your premium subscription. But you have deducted money immediately am not using your software nor using your AI assets.  Please assist me in resolving this issue at the earliest. I would appreciate a swift response confirming the refund process and ensuring that you will refund my money. Looking forward to your prompt attention to this matter. Best regards, [Your Name]  Your User ID - Filmora Wondershare   [Your Contact Information]  Note - Copy this mail any edits to your name, money amount, etc, and email to both mail IDs    After sending this mail, you have to wait 24 Hours. If you get a positive response, then congratulations

 

In my cases CLICK HERE TO READ COMPLETE MAIL Mail 1 Mail 2 In my case, the money refunded by Wondershare Filmora was only by mail, read the mail upper side, Mail1 and Mail2

In my case, refunded money from the Filmora app, see Mail 1 & Mail 2, but maybe you finally got a mail with a negative side, like we are unable to refund your money, so you have to do another mail where you have to mention that  Dear sir /Mam I have researched on this issue and I find that this issue has happened with multiple persons. They think this is the free trial and active free trial, and you have debited money from his account. So I have requested multiple times but it's seems like you are not refund my money. Sorry for the I future inconvenience. First, we are going to the consumer form to raise concerns with evidence. Second, I am a YouTuber & Blogger, so definitely I will make videos & posts regarding on this cheap & scam type of activities. Thanks for the favour 🙏🙏🙏

 

Step #2

If you have find again completely negative feedback then now you have to collect evidences such as ·       complete mail in pdf whatever you have conversation. ·       Screenshot of 7 days free trial scheme. From website & software. ·       Another screenshot which required in this case. ·       Invoice if you got from Wondershare Filmora. Convert all files in PDF and in 3 files. Because we are filing complain on Consumer Form Online.

For convert PDF in Maximum in 3 files because there we have uploaded only 3 PDF/Photos only . So all screenshots paste in Excel/Word and convert in PDF

Now you are ready to file complaint in Consumer Form and Trust me guys it helps to refund your money Back . Visit the website of the consumer form - https://consumerhelpline.gov.in/user/signup.php

If you have not registered and visited first time on consumer form website so need to register with

Register correctly and sign up with OTP & correct capture code. Click on agree Fill in the complete information as given in the image In Grievance details, paste this matter or edit as per your concern I am searching for a good video editing software and found the Wondershare Filmora website & Software. I feel that it is good software for me, but when I saw the subscription charges, I changed my mind. But suddenly, I see the 7-day free trial plan. I thought that I would use 2-3 days of this software with the free trial plan, then if my experience is good, I will plan to purchase this software. So I chose the free trial plan and gave autopay permission by GPAY as usual, as needed for the free trial. But I saw they deducted money, 4935.53 rupees, from my account. I tried to connect help centre,   that why charged before the 7-day free trial. His reply,  "Apologies for the inconvenience. Please note that Filmora itself does not have a 7-day free trial, and you will be charged immediately upon purchase. The 7-day free trial only applies to Filmora Creative Assets. It's likely that the subscription wasn't cancelled successfully, resulting in the charge. For cancellation instructions, please refer to this FAQ: https://support.wondershare.com/how-tos/wondershare/?cat_id=10007555&page_url=/how-tos/wondershare/how-to-cancel-the-subscription.html "  I was shocked not even show any other option to contact any customer service. Not even given a single mail ID to mail my concern to his helpline number. I have searched on Reddit's name website where I found an email address, and I was shocked to see that this issue happened with multiple people. The Website link - https://www.reddit.com/r/Filmora/comments/1askys3/wondershare_filmora_is_refusing_to_refund/?rdt=43637  In conclusion, I saw that the software says we are providing a free subscription,   but AI assists are chargeable. Dear Sir, If AI assets are Chargeable, then why are you posting & advertising a 7-day free trial? It's cheating. Dear Sir, I request that you please help to refund my money from Filmora Wonder share. I have not used any AI Credits & software & nor use them in the future. My Filmora Use ID - 84y34y543543y53v. Further details, such as screenshots & Invoic,e I have attached with this mail ·        In Grievance details, paste this matter or edit as per your concern  ·       Don't forget to upload the documents that we have discussed above.  ·        Then again, fill the form and submit the form and now wait for 7 to 14 days approximately working days, and definitely your money will be refunded.

It is a very blunder issue and happened with many people, just see - https://www.reddit.com/r/Filmora/comments/1askys3/wondershare_filmora_is_refusing_to_refund/?rdt=43637

Now I think your issue is resolved, and if any issue happens as consumer, then just go and register your complaint.

Wondershare Filmora is refusing to Refund , I accidentally purchased a Filmora product 30 minutes ago and immediately wrote to Filmora for cancellation and a refund. The reason is that the purchase was a mistake, i thought i'd be offered a 7 day trial first to test the product, but i got charged immediately. When I wrote to them, they said they wouldn't refund me because of their refund policy. But what kind of a policy is that? I haven't even used the product or plan to use it. It was a mistake. What can I do? , Wondershare Filmora , Wondershare Filmora is good , Wondershare Filmora Vs Premier Pro , Filmora Vs Premere pro